To give you uninterrupted conventional break-fix maintenance service, the GLOMANS enables solutions based on reliability and optimal budgeting. Traditionally in IT departments, a trade-off between resource and budget constraint is a bottle neck and managers have to act spontaneously to respond to the real-time maintenance.
RELIABLE & RESPONSIVE
IT SUPPORT ROUND THE CLOCK
You can contact freely to GLOMANS, as it is an epicenter of solutions regarding all your IT related problems. IT expert team is provided by GLOMANS on ground, whenever you are in need based on the Service Level Agreement chosen by you beforehand.
TAILORED PACKAGES
SUITABLE FOR YOUR BUSINESS NEEDS
You will have our services, round the clock, anywhere in the world. A cost-effective substitute method to “vendor oriented” maintenance and that includes both the services, parts and the labor.
Every company deals according to their service level demands. Our company aims to provide hierarchy of support system mechanism that is formed to bring you the level you are required.
The support skills provided by our company ranges from mission critical SAN and service maintenance to the Next Business Day desktop support.
Support packages include (but aren’t limited to):
WIDE RANGE OF SKILL SETS
AND TECHNOLOGIES ARE COVERED
Rigorous recruitment process by our company ensures the hiring of our expert IT engineers. Professional scrutiny of hired engineers and IT experts is carried out and then authorized to their posts. Request for the CVs is entertained as per the procedure.
These experts are divided in some of the below mentioned skill sets (other skills may be underlying too)
LEVEL 1
Minimum 1 year of experience – 1st line basic support, desktop and laptop skills.
LEVEL 2
Minimum 3 years of experience – Field engineer (desktop and laptop), server and storage, data and network, project coordinator.
LEVEL 3
Minimum 5 years of experience with relevant certifications/trainings – Field engineer (team lead), server (Exchange/SCCM), desktop and laptop, data and network (senior), storage, security, junior project manager.
LEVEL 4
Minimum 8 years of experience – Field engineer (desktop and laptop), security, data and network, server and storage, project manager.
LEVEL 5
Minimum 10 years of experience – Senior field engineer, data and network, server and storage, security, senior project manager.
LEVEL 6
Minimum 15 years of experience - Enterprise level consultant, data and network, ITIL master, sever and storage.
Technologies we work with included (but not limited to):
WORKSTATION/ LAPTOP/ PRINTER
MAINTENANCE
GLOMANS services are not limited to SAN, server and network support, as it also offers the maintenance of devices in use, that include, desktops, workstations, laptops, printers and other mobile devices.
Our company is capable of providing an engineer and the replacement part on the desired site, on a next business day SLA, i.e. pre 10:30 am. There is a facility of shipping the spare part to you, if you are in possession of internal IT resource. GLOMANS experts are in your reach, as they are present at every hour of the day, around the globe, to the extent of remote islands. See complete list of geographical areas for distribution of experts.
The emphasis of the company is on availability of customer access to a vast array of IT spares of different models and the IT desktop. This service is inclusive of the parts and the consumable items on all printers which go from laser to dot matrix and label. You may be compensated through loan devices at reasonable cost, if company is unable to guarantee the parts delivery SLA. The sole aim of the service is to ensure spares and logistics to the same day SLA’s or next business day by 10:30 am. You may also check the availability of other SLA’s.
CUSTOMER SATISFACTION
OUR FIRST PRIORITY
Satisfaction of customers is GLOMANS’s first and foremost priority. An excellent track record of around 99% SLA hit rate, trust of customer is maintained over the period.
The whole structure of good services by our company is made possible because of great communication. The system starts from ticketing to couple with bespoke customer portal. You will be informed at each system, throughout the process.
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